Help, from a person.
Mid-shift and stuck on a printer, a table standee or a login? Reach the team directly. Replies come from the people who build SmartBizz.
Reach us
Message us on +91 79979 70420. Best for anything happening at the counter right now: printer pairing, a device that will not sign in, a standee that will not scan.
Open WhatsApp → Support deskWrite to smartdine.platform@gmail.com for setup questions, invoices, package changes and anything that can wait a few hours.
Write to us → Self-serviceThe web till
Sign in to the same SmartBizz app in your browser with the organisation ID we e-mailed you. Check your settings, staff and devices from any computer.
Open the web till →Quick guides
The questions we get most.
Each answer is the same walkthrough our team gives on WhatsApp. If yours is not here, ask us.
How do I pair my Bluetooth thermal receipt printer?
SmartBizz works with all standard 58mm (2-inch) and 80mm (3-inch) ESC/POS Bluetooth printers:
- Turn on the thermal printer and ensure paper is inserted (feeding from the bottom of the roll).
- Open Android Settings → Bluetooth and pair with the printer (default PIN is usually
0000or1234). - Open SmartBizz → Settings → Thermal Printer Configuration.
- Tap Scan Devices → select your paired printer → tap Print Test Receipt.
How do customers order from table QR codes?
SmartBizz does not require diners to install any apps or enter phone numbers:
- In the POS app, open Table Management → Print Standees (PDF).
- Print the A5 acrylic standee cards and place them on tables.
- Customers open their standard phone camera, scan the QR, and the digital photo menu loads in under a second.
- Orders go straight to the kitchen display screen wirelessly.
Does SmartBizz work when the internet goes down?
Yes. SmartBizz records bills in a database on the device itself, so during a broadband outage your staff can keep punching KOTs, printing thermal bills and opening the cash drawer. On the Offline package it works securely on your device without depending on the cloud. On Basic and above, bills sync to the Google Sheet in your own Google Drive when the connection returns.
Where is my data kept?
Offline package: Works securely on your device without depending on the cloud. Export an encrypted backup whenever you like and restore it on another device.
Basic and above: Your business data stays in your own Google Drive. We do not take your business data; only limited usage analytics such as bill counts are collected. See the privacy policy for the full list.
How do I delete my account or data?
E-mail us from your registered owner address, or use the Master Admin reset on the till. The data deletion page has the pre-filled request and the 48-hour processing window.
Direct developer contact
DevMonks Software Studio
SmartBizz Platform Team
Support Desk: smartdine.platform@gmail.com
Live Portal: https://smartbizz.devmonks.space/pos/
Branded Domain: https://smartbizz.devmonks.space